Tricky’s Dry Cleaning & Laundry – Service Policy

Our Commitment

We provide dry cleaning and laundry services with reasonable care and skill in line with UK industry standards. This service policy sets clear expectations to protect both our customers and our business.

1. Garment Inspection & Suitability

• Care labels: Customers must ensure items have clear, readable care labels. Items without labels, or items labelled “dry clean only” that are submitted for a wash service, are cleaned at the customer’s own risk.

• Pockets: Customers must remove all items from pockets before drop-off (including pens, tissues, keys, jewellery, and similar items). We are not responsible for damage caused by pocket contents or for the loss of such items.

• Acceptance: All items are inspected on receipt. We reserve the right to refuse items that are excessively delicate, hazardous, or unsuitable for our cleaning processes.

• Pre-existing issues: Where possible, existing wear, fading, stains, weakened fibres, tears, or missing buttons will be noted. By leaving items with us, customers acknowledge these conditions and the associated risks of processing.

2. Cleaning Process & Results

• Stain treatment: Every effort is made to remove stains; however, stain removal cannot be guaranteed due to fabric type, stain age, or any previous treatment. Cleaning charges still apply regardless of outcome.

• Shrinkage & colour change: Cleaning may result in some shrinkage or colour change, particularly where garments were not pre-shrunk or are not colourfast. An industry-accepted tolerance of up to 3–5% shrinkage may apply. We are not liable for such changes where correct procedures are followed.

• Buttons & trims: Buttons, zips, beads, sequins, prints, and decorative trims are cleaned at the customer’s risk, especially where they are fragile or not designed to withstand cleaning processes.

3. Pricing & Payment

• Prices are available in-store and on our website and may change without notice.

• Payment must be made in full before items are released to the customer.

4. Loss, Damage & Liability

• Reasonable care: We are only liable where it can be demonstrated that we failed to exercise reasonable care and skill in providing our service.

• Claims: Any issues relating to loss or damage must be reported within 48 hours of collection. Items must be returned to us for inspection before any claim can be considered.

• Compensation limit: Where liability is accepted, compensation is limited to the lesser of ten times the cleaning charge for the item or the item’s current depreciated value, assessed using industry-standard guidelines. Compensation will not exceed the item’s present value.

5. Collection & Unclaimed Items

• Customers should check their items at the time of collection. We cannot accept responsibility for missing items once they have left our premises.

• Items not collected within 90 days of the due date may be considered abandoned and may be donated to charity or disposed of.